FAQS

Frequently Asked Questions (FAQ) – Luxy Walks
1. What is Luxy Walks?

Luxy Walks is your go-to destination for premium pet walking accessories and gear designed for comfort, safety, and style.

2. Where do you ship?

We currently ship across [your country] and offer international shipping to select regions. Shipping rates and delivery times are calculated at checkout.

3. How long does shipping take?

Orders are processed within 1–2 business days. Standard shipping typically takes 5–10 business days, while express options are available at checkout.

4. Can I track my order?

Yes! Once your order is shipped, you’ll receive an email with a tracking number so you can follow your package in real time.

5. What is your return policy?

We accept returns within 30 days of delivery for unused, unworn items in original packaging. To start a return, contact us at [your support email].

6. Do you offer exchanges?

Yes, if you’d like to exchange an item for a different size, style, or color, please email us within 30 days of purchase.

7. What if my product arrives damaged?

We’re so sorry! If your order arrives damaged or defective, please email us photos within 7 days of receiving it, and we’ll send you a replacement at no extra cost.

8. How can I contact customer support?

You can reach our friendly team at [your email / contact form link]. We typically respond within 24 hours on business days.

9. Do you offer discounts or promotions?

Yes! Sign up for our newsletter to receive exclusive offers, product launches, and seasonal promotions.

10. Is my payment information secure?

Absolutely. We use Shopify’s secure checkout system, which encrypts your payment details and ensures safe transactions.