Return And Refund Policy

Return & Refund Policy

At Luxewalk, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

Eligibility for Returns:

To qualify:

  • Items must be in their original condition — unworn, unused, with all tags and packaging intact.

  • A receipt or proof of purchase is required.

How to Initiate a Return:

  1. Contact us at support@luxewalk.com to request a return.

  2. Once approved, we will provide the return address and instructions.

  3. You will receive a return shipping label by email (or inside your original package, if provided). Please attach it securely and send the item back.

⚠️ Note: Returns sent without prior authorization will not be accepted.

Damages & Issues

Please inspect your order immediately upon arrival. If you receive a defective, damaged, or incorrect item, contact us right away so we can make it right as quickly as possible.

Exchanges

We currently process exchanges by first completing a return. Once the original item is received and processed, you may place a new order for the replacement item.

Customer Responsibility

If the return is due to ordering the wrong size, style, or color, return shipping costs will be your responsibility. To avoid this, please double-check your order details before checkout.

Refund Policy

Refunds are issued based on the condition of the returned item and the reason for return.

Damaged or Defective Items

  • Notify us within 30 days of delivery.

  • Once we verify the issue, we will either send a replacement or process a full refund.

  • Refunds for defective items will be processed within 7 business days after the return is inspected.

Change of Mind

  • If you simply change your mind, you may return your item within 30 days, provided it is in original, unused condition.

  • Once received and approved, your refund will be issued within 7 business days.

Refund Process

Step 1 – Request:
Email support@luxewalk.com with your order details, reason for return, and photos (if item is damaged/defective).

Step 2 – Ship:
We will provide an RMA (Return Merchandise Authorization) number and return instructions. Use a trackable shipping service for your return.

Step 3 – Refund:
Once we receive and inspect the item, we will process your refund.

Processing Times

  • Refund Method: Original payment method

  • Processing Time: Within 7 business days after approval

  • Bank Posting Time: Please allow up to 2 business days for the refund to appear in your account (times may vary by bank).

Cut-Off Time for Requests

Return and refund requests must be submitted during business hours:
Monday – Friday, 9:00 AM – 4:00 PM (GMT-05:00, EST).
Requests after hours will be processed on the next business day.

Consistency & Transparency

At Luxewalk, we are committed to being clear and transparent about our return and refund process so you know exactly what to expect.

Contact Us

For questions about returns, refunds, or exchanges, contact us:

Business Name: Luxewalk
Support: 24/7
Business Hours: 9:00 AM – 5:00 PM (Monday to Friday)
Business Number: +1 (512) 788-3392
Email: support@luxewalk.com
Business Address: 25 Union Square W, New York, NY 10003, USA