Privacy Policy

Shipping Policy – Luxewalk

At Luxewalk, we are committed to making sure your orders are handled with care and delivered on time. Please review our shipping details below:

Order Processing & Handling

  • All orders are carefully packed and prepared for shipment.

  • Handling time is typically 1–2 business days before your order is dispatched.

Shipping Costs

  • Free shipping on all orders within the United States.

  • For international orders, shipping fees (if applicable) will be displayed during checkout.

Estimated Delivery Time

  • Once shipped, most orders arrive within 5–8 business days, depending on your location and carrier efficiency.

  • Please note: unexpected delays (such as weather, customs, or courier issues) may affect delivery times.

Order Cut-Off Time

  • Orders placed before 4:00 PM (EST), Monday–Friday, are processed the same business day.

  • Orders placed after 4:00 PM or on weekends/holidays will be processed on the next business day.

Shipping Carriers

We work with trusted carriers such as UPS, FedEx, USPS, and DHL. The carrier will be selected based on your delivery address for the fastest and most reliable service.

Tracking Information

  • A tracking number will be provided once your order has shipped.

  • You can monitor your order status directly on the carrier’s website or through our order tracking page.

Incorrect or Changed Address

  • Please ensure your shipping details are accurate at checkout. Luxewalk is not responsible for packages sent to incorrect addresses provided by the customer.

  • If you need to change your address after placing an order, please contact us immediately. We will do our best to update it, but changes cannot be guaranteed once the order has been processed.

Order Cancellation

  • To cancel an order, contact us as soon as possible.

  • If your order has not yet been processed, we will cancel it and issue a full refund.

  • If the order has already been shipped, you may need to complete the return process after delivery.

Missing or Damaged Items

If an item is missing or arrives damaged, please reach out to our support team right away. We will investigate the issue and provide a solution, whether that’s a replacement, reshipment, or refund.

Returns & Restocking

  • Returns are accepted according to our Return & Refund Policy.

  • We do not charge any restocking fees.

Important Notes

  • Handling Time: 1–2 business days

  • Transit Time: 5–8 business days

  • Order Cut-Off: 4:00 PM EST (Monday–Friday)

Customer Support

Business Name: Luxewalk
Support: 24/7
Business Hours: 9:00 AM – 5:00 PM (Monday to Friday)
Email: support@luxywalks.com
Business Adress: 25 Union Square W, New York, NY 10003, USA