Shipping Policy

Shipping Policy – Luxewalk

At Luxewalk, we are committed to providing a smooth and reliable shipping experience. Please review our shipping policy below for full details on how we process, handle, and deliver orders.

Order Processing & Handling

  • Handling Time: Orders are carefully packed and processed within 1–2 business days (Monday – Friday, excluding holidays).

  • Order Cut-Off Time: Orders placed before 4:00 PM (EST) on business days will be processed the same day. Orders placed after this time will be processed on the next business day.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders within the contiguous United States.

  • For other regions, any applicable shipping charges will be clearly displayed during checkout.

Shipping Times

Once processed, orders typically arrive within 5–8 business days, depending on your location and carrier performance.
Please note: delivery times may vary due to weather, holidays, or unforeseen carrier delays.

Carriers We Use

We work with trusted carriers such as UPS, FedEx, USPS, and DHL to ensure your order is delivered safely. Carrier selection depends on your delivery address and order type. You will receive the selected carrier’s name once your order ships.

Tracking Your Order

  • A tracking number will be emailed to you once your order has shipped.

  • You can use this tracking number to monitor your order’s status in real time.

  • If you do not receive tracking information within the expected timeframe, please contact us.

Address Accuracy

  • Customer Responsibility: Please make sure your shipping address is entered correctly before finalizing your order.

  • Address Changes: If you need to update your address after placing an order, contact us as soon as possible at support@luxewalk.com. We will try to accommodate your request, but changes cannot be guaranteed once the order is processed.

  • Incorrect Addresses: Luxewalk is not responsible for orders shipped to incorrect addresses provided at checkout.

Missing or Damaged Items

If an item is missing or arrives damaged, please contact our support team immediately. We will investigate and take appropriate action to resolve the issue promptly.

Order Cancellations

To cancel an order, email us at support@luxewalk.com as soon as possible.

  • If your order has not been processed, we will cancel and issue a refund.

  • If your order has already been processed or shipped, we may not be able to cancel it, but we will assist you with the return process in line with our Return & Refund Policy.

No Restocking Fees

We do not charge restocking fees for returns.

Commitment to Transparency

We strive to provide clear and consistent information about our shipping process across our website. If we anticipate any delay or change in delivery time, we will notify you promptly.

Contact Us

For any shipping-related questions, you can reach us here:

Business Name: Luxewalk
Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Email: support@luxewalk.com

Business Address: 25 Union Square W, New York, NY 10003, USA